I am extremely disappointed with my return experience for the Loop Watch.
As soon as the product was delivered, I decided to return it. However, every time I tried to initiate the return through the website, I encountered an error. I then attempted to contact customer support by phone, but my calls went unanswered.
After that, I sent an email to the support team and received a response two days later stating that the return had been initiated. However, the pickup process became another frustrating experience. Every day, I received messages from the delivery partner saying that the product could not be picked up that day. This continued for nearly a week.
I eventually contacted the delivery team directly to understand the issue. They informed me that the complete product image was not visible in their system, which prevented them from processing the pickup request. I do not understand why I had to spend so much time and effort following up on an issue that was clearly caused by a system or process failure on your end.
After multiple follow-ups and nearly two weeks of waiting, the product was finally picked up. I am now expecting the refund to be processed and credited to my account within the timeline mentioned in your return and refund policy.
Overall, this has been a very frustrating experience. A simple return should not require repeated emails, unanswered calls, and constant follow-ups from the customer.