To the Urban Monkey Team,
I am following up on my previous communication regarding the issues I noticed when this watch first arrived. I explicitly mentioned then that the watch felt problematic. Today, during the very first time I wore it out, my fears were confirmed: the watch fell off my wrist entirely.
I want to emphasize how dangerous this is. I am a motorcycle rider; had this watch failed while I was on the road, the ₹8,000 I invested would have been destroyed or lost instantly due to your manufacturing defect.
It is unacceptable that I flagged a concern upon delivery and was still left with a defective product that has now physically failed. This is not just a quality issue; it is a failure to provide a functional product after being warned of a defect.
At this stage, I am not looking for a "repair." I am requesting:
A complete replacement with a unit that has undergone a thorough quality check.
Or a full refund, as I no longer have confidence in the structural integrity of this model.
I have already documented the failure. Please provide a prepaid return label and a timeline for my resolution immediately.
SHIVESH VERMA
India's #1 Streetwear Cap & Hat Brand
Urban Monkey is India's leading headwear brand. Shop our full range of unisex caps and hats — Baseball Caps, Snapback Hats, Bucket Hats, Beanies, and more. With 100+ designs, we have headwear for every style and occasion.
Every cap is handmade and colour-locked for lasting vibrancy. All styles feature eyelets for breathability and a sweatband for all-day comfort. Regularly spotted on Raftaar, Divine, Ranveer Singh, Badshah, and Vicky Kaushal.
All styles are unisex, available in adjustable sizes (53.5–59.5 cm). Free shipping across India.
Caps FAQs
What types of caps does Urban Monkey offer?
We offer baseball caps, snapback hats, bucket hats, beanies, dad hats, and trucker hats — all unisex and available in 100+ designs. Each style is handmade and colour-locked for durability.
How do I find my cap size?
Measure the circumference of your head just above your ears using a measuring tape. Urban Monkey caps come in adjustable sizes ranging from 53.5 to 59.5 cm, so most heads are covered without needing an exact measurement.
Are Urban Monkey caps unisex?
Yes — all our caps and hats are designed to be genderless and fit both men and women comfortably.