Hi! I genuinely love your products, which is why I chose your brand for a special gift. Unfortunately, I’m extremely disappointed with my recent experience.
The gift was beautifully wrapped and sent, but the personal letter I had specifically included to be packed along with it was missing. That note was a huge part of the gift, and without it, the entire sentiment and joy of gifting were lost.
It may seem like a small oversight, but it made a big difference to the recipient’s experience. Honestly, this has left me very disappointed, and I’ll definitely think twice before choosing your brand for gifting again. I hope you take this feedback seriously so it doesn’t happen to someone else.