Shipping, Cancellations, Refund and Returns Policy

Urbanmonkey.com provides free shipping on all orders above Rs 2000, as well as Cash On Delivery facility across India covering most of the PIN codes.

Urban Monkey outsources its delivery and has tie ups with reliable courier services that provide reliable services to all our customers. 

Urbanmonkey delivers its products within 7 working days after an order is placed, unless notified otherwise. The products are dispatched within a day of  the order, unless notified otherwise. For more details, you can reach our proficient customer care center. 

In case the products delivered are not in the required condition, please bring it to the notice of the delivery personnel. You can also inform the same by writing to us at info@urbanmonkey.com or call our customer care number +91 9930849799.

Our representatives will get back to you within 24 working hours to resolve your grievances.

Refund and Cancellation

Urbanmonkey.com will take returns up till 14 days from delivery date, unless discussed otherwise. Returns are only accepted if the product is in the same condition as it was first delivered. Urban Monkey allows cancellation of an order, no questions asked as long as the cancellation is done within 24 hours of order placed. At Urban Monkey we can cancel your order from our end within 24 hours if needed. 

A refund will be issued if the return is accepted, and customers will either get a cheque, or a transfer of funds to the customers account. Refunds are reflected within 2 weeks.

Returns

At urbanmonkey.com returns are free for the customer as long as they do it within 14 days of delivery, unless discussed otherwise. Returns are only accepted if the product is in the same condition as it was first delivered.