Dear Urban Monkey Team,
I am writing to express my disappointment regarding the inconsistent updates about the restocking of the watch I’ve been eagerly waiting for. Initially, we were informed it would be available in November, then it was postponed to December, and later to early January.
As a loyal customer who admires your brand, I believe such delays and changing promises reflect poorly on the professionalism expected from a reputed company like yours. Clear and consistent communication is crucial for maintaining trust with your customers. I hope you will take this feedback seriously and work on improving the reliability of your updates.
Looking forward to your response and a resolution to this matter.
description
The universe blinked violently 13.7 billion years ago. Earth originated when gravity pulled swirling gas and dust in to become the third planet from the Sun. This collectible piece in a bold and volcanic combination of orange yellow and blue takes inspiration from the big bang theory. A sudden expansion of matter, energy, and space from a single point.
shipping
Shipping
Free shipping available for orders above 500/- within India.
Your order will be dispatched within 24-48 hours.
After dispatch, it takes about
- 2 to 5 working days for metro cities
- 4 to 7 working days for the rest of India.
We ship your order from Mumbai, Maharashtra.
returns
RETURNS & EXCHANGES
- Returns and Exchanges available within 7 days of receiving the item/s.
- ALL Returns and Exchanges are chargeable at Rs.100/-
- Items purchased in packs/bundles are not eligible for any returns. They are only eligible for size exchange and are chargeable at Rs.100/-
For more details, please check our RETURN POLICY HERE.
RETURNS & EXCHANGES FOR ITEMS ON SALE
- No returns or exchanges on sale items (except clothing).
- You can only exchange clothing item/s purchased on sale for a different size in the same item or another clothing item in the same category.
- Any price differences will have to be borne by the customer with a ₹100 shipping charge.
- If the exchange size is out of stock, we will issue a store credit with a validity of 3 months from the date of issue.
- No refunds will be given.
For more details, please check our RETURN POLICY HERE.