To start the return process for your order, follow these steps:

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return, please ensure to attach a photo of the recieved item clearly showing the damaged or concerned area. 
  • Please allow us 2-3 working days to look into your request
  • You will get a confirmation email with the shipping guidelines once the return request is approved
  • Refunds once initiated will take 8-10 workings days to reflect in your account

 

What items are returnable?

You can return your items within 7 days of receipt of your shipment.

  • All items except face masks, sunglasses and t-shirts are returnable.
  • All items must be returned in their original condition with our box/packaging/ tags/ labels as delivered to you, if a package is recieved without any of the above no refund will be initiated.
  • All returns and exchanges initiated because of any reason other than damaged/wrong products shipped by us, will have to be returned and shipped by you, Urban Monkey will not bare the return charges.  

Face masks, Sunglasses, T-shirts, Free gifts & promotional items are not returnable!

Are there any charges for return?

  • Not if it's our fault. Otherwise Rs.150.
  • Original shipping charges is non-refundable
  • You can ship the return via your own courier if it is cheaper

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • All items must be returned in their original condition with our box/packaging/ tags/ labels as delivered to you, if a package is recieved without any of the above no refund will be initiated.
  • We do not accept a returned item that’s worn, damaged, washed or altered in any way
  • We may reject the return request if the items are not returned according to the policy mentioned
  • If you are approved, then your refund will be processed, and a credit will automatically be applied as per the original formd of payment, within 10 working days.